- Our website
- Who we are
- Our collection and use of your personal information
- Transfer of your information out of the UK and EEA
- Cookies and similar technologies
- Your rights
- Keeping your personal information secure
- How to complain
- How to contact us
This website is operated by C9 LTD trading as C9 Virtual Tours. We are a 3D tours and visual imaging company for more information see https://c9vt.co.uk/.
Our ICO registration number is: ZA873428
We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the UK General Data Protection Regulation (UK-GDPR) which applies across the United Kingdom and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products or services via our website, post material to our website and complete customer surveys or participate in competitions via our website.
We collect this personal information from you either directly, such as when you contact us or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).
We also collect personal information about you from other sources as follows:
- Name and Email from networking and other social media sites such as Linkedin.com
The personal information we collect about you depends on the particular activities carried out through our website. This information includes:
- your name, address and contact details
- bank account and payment details
- details of any feedback you give us by phone, email, post or via social media
- information about the services we provide to you
- your account details, such as username, login details
- create and manage your account with us
- verify your identity
- provide goods and services to you
- customise our website and its content to your particular preferences
- notify you of any changes to our website or to our services that may affect you
- improve our services
Our legal basis for processing your personal information
- consent: where you have given us clear consent for us to process your personal information for a specific purpose
- contract: where our use of your personal information is necessary for a contract, we have with you, or because you have asked us to take specific steps before entering into a contract
- legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
- legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information, which overrides our legitimate interests)
Further information—the personal information we collect, when and how we use it
For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:
|When information is collected||What information we ask for||How and why we use your information|
|When you register with us||Contact details: your name and email address||We ask for this:
— to create and manage your account with us
— to communicate with you about your account and your enquiry
We rely on consent as the lawful basis for collecting and using your personal information.
We will keep this information until:
— you close your account with us
— you withdraw your consent
— we close your account
Who we share your personal information with
We routinely share your name and email address with our internal customer relationship management (CRM) system to track enquiries and deliver services. We will occasionally share your name and email address with third party suppliers and subcontractors in circumstances where it is required to respond to any enquiries and fulfil our obligations with any applicable legislation in the UK. For a list of third party recipients, please contact us at firstname.lastname@example.org.
We will share personal information with law enforcement or other authorities if required by applicable law.
We will not share your personal information with any other third party.
Whether information has to be provided by you, and if so why.
We require you to provide name and email to enable us to identify where an enquiry has come from and to set up any account you may have with us. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
We may transfer your personal information to the following which are located outside the United Kingdom (UK) and European Economic Area (EEA) as follows:
- In the the event any software system that we link the website to has its business and data systems domiciled in the United States, Canada, Australia or New Zealand your name and email might be processed in these countries.
We would like to send you information about products and services, competitions, and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.
We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you submit your details on our contact form. Click here to see what this form looks like.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:
—contacting us at email@example.com
—using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts
It may take up to 3 days for this to take place.
For more information on your rights in relation to marketing, see ‘Your rights’ below.
Under the UK-GDPR you have a number of important rights free of charge. In summary, those include rights to:
- fair processing of information and transparency over how we use your use personal information
- access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
- require us to correct any mistakes in your information which we hold
- require the erasure of personal information concerning you in certain situations
- receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- object at any time to processing of personal information concerning you for direct marketing
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- object in certain other situations to our continued processing of your personal information
- otherwise restrict our processing of your personal information in certain circumstances
- claim compensation for damages caused by our breach of any data protection laws
- email, call or write to us.
- let us have enough information to identify you (e.g.account number, user name, registration details),
- let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
- let us know the information to which your request relates including any account or reference numbers, if you have them
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
We hope that we can resolve any query or concern you raise about our use of your information.
The UK-GDPR also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.